Asiakastuki & UKK

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Employee

Solutions for employees

General

  • How to log in to Epassi
  • Login failed
  • How do I get Epassi?
  • Expiration date of the benefit
  • My phone number, email address or name has changed
  • What is Flex?
  • Lunch balance / Lounassaldo
  • My phone number is still active at my former employer
  • What services can I buy with my Wellbeing benefit?
  • Termination of employment, study leave, parental leave etc.

Paying

  • How to pay with Epassi?
  • Payment to the wrong place / Double payment
  • How long is my receipt valid for?
  • How much can I pay with Epassi Lunch?
  • NFC payment

MyMoney

  • How to add My Money balance?
  • How do I get my MyMoney balance returned back into my bank account?
  • What happens to MyMoney at the end of the year?
  • Missing or incorrect MyMoney transfer reference number, what should I do?
  • How do I use MyMoney to pay the tax value of the benefit?

Merchant

  • Suggest a new merchant!
  • Can I pay for a massage with Epassi Sport?
  • Finnkino
  • Loading a personal Travel Card
  • You can use the sports benefit to pay for equipment rental

Tax regulations

  • Instructions for taxation on fringe benefits

Epassi App

  • Communication error in the app

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