General

• Forgot your password?
• Login failed
• My phone number has changed. How should I proceed?
• Expiration date of the benefit
• Expiration date of the benefit
• FLEX
• Lunch balance / Lounassaldo
• My phone number is still active at my former employer
• My status is set to “interrupted”
• How do I get ePassi?

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Paying

• How to pay with ePassi?
• How long is my receipt valid for?
• Payment to the wrong place / Double payment
• How much can I pay with ePassi Lunch?
• Paying with ePassi online?
• NFC payment

Personal

• How to add OmaRaha / balance yourself
• Missing or incorrect OmaRaha transfer reference number, what should I do?
• How do I use OmaRaha to pay the tax value of the benefit?
• What happens to OmaRaha at the end of the year?
• How do I get my OmaRaha balance returned back into my bank account?

Merchant

• Suggest a new merchant!
• Finnkino
• Can I pay for a massage with ePassi Sport?
• Loading a personal Travel Card
• You can use the sports benefit to pay for equipment rental

Tax regulations

• Instructions for taxation on fringe benefits

ePassi App

• Communication error in the app