General

• How to log in to Epassi
• Login failed
• How do I get Epassi?
• Expiration date of the benefit
• My phone number, email address or name has changed
• What is Flex?
• Lunch balance / Lounassaldo
• My phone number is still active at my former employer
• What services can I buy with my Wellbeing benefit?
• Termination of employment, study leave, parental leave etc.

Paying

• How to pay with Epassi?
• Payment to the wrong place / Double payment
• How long is my receipt valid for?
• How much can I pay with Epassi Lunch?
• Epassi lunch tag payment
• Issues with paying with phone number or by text message?

MyMoney

• What is MyMoney?
• How to add My Money balance?
• How do I get my MyMoney balance returned back into my bank account?
• What happens to MyMoney at the end of the year?
• MyMoney top up issues?
• How do I use MyMoney to pay the tax value of the benefit?

Merchant

• Suggest a new merchant!
• Can I pay for a massage with Epassi Sport?
• Finnkino
• Loading a personal Travel Card
• You can use the sports benefit to pay for equipment rental

Tax regulations

• Instructions for taxation on fringe benefits

Epassi App

• Communication error in the app