General

• How do I get Epassi?
• Validity of the benefit
• My phone number, email address or name has changed
• What is Flex?
• Lunch balance
• My phone number is still active at my former employer
• What services can I buy with my Wellbeing benefit?
• Termination of employment, study leave, parental leave etc.
• Buy viewing rights for Ruutu.fi livestream gigs with Epassi

Logging in to Epassi

• How to log in to Epassi.
• Login failed
• How to setup PIN code in Epassi app

Paying

• How to pay with Epassi?
• Payment to the wrong place / Double payment
• How long is my receipt valid for?
• How much can I pay with Epassi Lunch?
• Epassi lunch tag payment
• Issues with paying with phone number or by text message?
• How to use Epassi benefits without a smartphone

MyMoney

• What is MyMoney?
• How to add MyMoney balance?
• How do I get my MyMoney balance returned back into my bank account?
• What happens to MyMoney at the end of the year?
• MyMoney top up issues?
• How do I use MyMoney to pay the tax value of the benefit?

Strong authentication of our users

• What does knowing our customers mean?
• Why do I have to answer your questions? What if I don't answer your questions?
• Do I have to verify myself if I want to use only employee benefits given by my employer?
• Is Epassi the only one who asks information about knowing their customers?
• Which service does Epassi use to verify my identity? What information will transfer to Epassi?
• What information will I be asked?

Merchant

• Suggest a new merchant to Epassi network.
• Can I pay for a massage with Epassi Sport?
• Loading a personal Travel Card
• You can use the sports benefit to pay for equipment rental
• What can you buy in grocery stores with the Lunch benefit?
• How to pay at R-Kioski

Tax regulations

• Instructions for taxation on fringe benefits