If the MyMoney balance you downloaded via the application or online service does not appear in your Epassi account or the payment transaction was interrupted due to an error, please update the Balance view first and if this did not help, contact Paytrail (https://www.paytrail.com/en/customer-service), which handles payment traffic.

Also make sure your Epassi app is updated to the latest version.

MyMoney top up can be done in our Epassi application or Epassi online service via the Balances selection. The minimum amount of the transfer is 20 €. 

Instructions how to top up MyMoney can be found here.