Your username is your mobile number, which your employer has submitted to ePassi (e.g 0401234567).

Check the password and remember that it is case sensitive.

If you have requested a new password, check that there are no blank spaces before or after the number.

If necessary, you can request a new password here. 

If the new password link does not work, please copy the link (also the last == marks) and paste it into a new browser window.

Also check with your employer that you have been added as a beneficiary.