General

Forgot your password?
Your username is your mobile number without hyphens or spaces (e.g. 0401234567). You can request a new password here.
Login failed
Your username is your mobile number, which your employer has submitted to ePassi (e.g 0401234567). Check the password and remember that it is case sensit...
My phone number has changed. How should I proceed?
Please contact your employer. Employers maintain employee phone numbers and, for security reasons, only your employer can change your phone number in the sy...
Expiration date of the benefit
The benefit and validity period of balance is defined by your employer. Often the benefit can be used until the end of the calendar year, but the practice v...
FLEX
ePassi Flex is the employee’s personal wellbeing budget that they can use freely for the benefits selected by the employer. It is used to make payments in t...
Lunch balance / Lounassaldo
The Lounassaldo balance displays the maximum amount that is available to you in the current month. The rest of your contribution is added to the balance at ...
My phone number is still active at my former employer
You may have only one ePassi account, at a time, so your previous employer will need to delete your information from your account prior to the launch of a n...
My status is set to “interrupted”
Your employer manages all employee information; in this case, the employer has interrupted your access to the benefit. Please contact your employer.
How do I get ePassi?
ePassi is benefit offered by your employer.  You refer ePassi to your supervisor or HR! Companies can start using ePassi in just a few hours. Employee...
How do I get ePassi?
ePassi benefit is managed by your employer. Your employer makes the contract with ePassi and activates benefits to employees. You will get notified by text...