How can I cancel the payment? How can I cancel the payment?

How can I cancel the payment?

You can cancel the payment as a merchant by yourself in the Epassi online service within one week from the payment.
  • Log in to the online service with your username.
  • Choose “Payment history,” and the date of the payment which takes you to the payment transaction page.
  • Once you’ve found the payment, click on Cancel. The amount will be canceled and returned to the customer's Epassi account.
  • If the incorrect payment was made more than a week ago, you can cancel the payment by sending an email to peruutukset@epassi.fi with the following information: date, time and sum of the payment, the verification code and the customer’s name. We do not cancel payments by the request of the customers or by phone.

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