You can cancel the payment as a merchant by yourself in the Epassi online service within one week from the payment.
Log in to the online service with your username. Choose “Statistics,” and the date of the payment which takes you to the payment transaction page. Once you’ve found the incorrect payment, click on Cancel. The amount will be canceled and returned to the customer's Epassi account.
If the incorrect payment was made more than a week ago, you can cancel the payment by sending an email to firstname.lastname@example.org or email@example.com with the following information: date, time and sum of the payment, the verification code and the customer’s name.
We do not cancel payments by the request of the customers or by phone.