Payment to the wrong place / Double payment

If you have made a payment to the wrong merchant or made a payment twice, please always contact the merchant. Epassi has no right to refund any payments already made without the permission from the merchant.

The merchant can refund your payment in Epassi web service or merchant app if less than a week has elapsed from the payment transaction. After that merchant has to confirm by email (peruutukset@epassi.fi) to Epassi, which payment should be cancelled (payer name, time and amount). Note! Only payments from the current year can be refunded.